Refund & Cancellation Policy

1. 48-Hour Satisfaction Guarantee

We stand firmly behind the performance and stability of our infrastructure. If you are not completely satisfied with your initial VPS or Game Server instance within 48 hours of initial order provisioning, you may request a full refund to your original payment method or as Solara Account credit.

2. Eligible Services

The 48-hour satisfaction guarantee applies to:

• Standard AMD Ryzen and Intel Xeon Virtual Private Servers (VPS).
• Minecraft Game Server instances and custom game nodes.

3. Non-Refundable Items & Exclusions

Refunds cannot be issued under the following circumstances:

• Dedicated bare-metal servers, custom rack colocation, or specialized hardware setups.
• Domain name registrations, transfers, or SSL certificates already issued by certificate authorities.
• Accounts suspended or terminated due to violations of our Acceptable Use Policy (e.g. DDoS, port scanning, abuse).
• Renewal payments for existing services beyond the initial 48-hour provisioning window.
• Cryptocurrency payments, due to irreversibility and network confirmation fees.

4. Refund Request Procedure

To submit a refund request, log into your Solara Account Client Area and open a support ticket under the “Billing & Cancellations” department within 48 hours of your initial purchase timestamp. Please specify the invoice ID and reason for cancellation so our engineering team can review.

5. Processing Timelines

Approved refunds are processed within 2 to 5 business days. Dependent on your banking institution or payment gateway (UPI, Netbanking, Credit Card), the funds will appear on your statement within standard processing windows.